Department of Information Technology | Saint Leo University (2024)

Welcome to the Department of Information Technology

Saint Leo University employs a centralized approach to managing technology for university campus and remote center locations. Our primary focus is the persistent alignment of technology with the business and academic needs of the Saint Leo University community.

  • Mission

    Our approach is rooted in personalized problem-solving, focusing on understanding individual challenges and providing custom solutions that enhance the user experience. We embrace innovation and continually seek out the best tools and practices to stay at the forefront of technology.

  • Vision

    Saint Leo stands as a model of technological innovation. Ourvisionis to advance Saint Leo University to the forefront of innovative teaching, learning, and business efficiencies. We envision unwavering values fused with advanced technologies to equip our community for success.

Our Core Services

Student Services
Students can safely access a suite of products, via Microsoft Office 365, that provide tools for collaboration and access to all Saint Leo University student-supported Microsoft products. With an available and flexible Laptop Rental Program, if there is a reasonable need, students can request a loaner to complete their coursework. Computer labs are also available throughout campus and at education center locations as an expansion of our resource pool of devices. All students also have access to their own personal Zoom account as part of our enterprise licensing model.

Faculty & Staff Services
Our technical support team is available to provide remote or services at the hours listed below. Microsoft Office 365 and Zoom are also available as part of your relationship with the university. Additional services include Classroom Technology, Event Support, The Portal, Email Services, Network & Telecommunications Services, Information Security, Hardware & Software, and System Application & Infrastructure Support.

Submit a Helpdesk Ticket

What We Do

Client Technology Services

TheDepartment of Information Technology supports members of Saint Leo University by providingexcellent technical services in support of effective teaching, enhanced learning, and productive work. This team provides students, faculty, and staff a centralized point of contact for support with enterprise applications, computer hardware and software, employee onboarding/offboarding, and escalation to other functional areas within the Department of Information Technology. The Service Desk is equipped with the necessary tools for providing remote support to all locations with enterprise desktop and classroom technology tools to respond to most technical issues on first contact or by escalation as needed.

Enterprise Applications

Enterprise applications are those applications central to the core business of the university such as Workday (HR, and Finance), Ellucian Colleague (student information systems), Salesforce, and systems that support emergency notifications, enterprise contract management, mobile app, and business intelligence solutions with Tableau. Aside from the operational aspects of these applications, the team is also responsible for designing internal solutions related to Saint Leo University-specific applications and integration work that aligns core systems with many external and cloud-based applications.

Information Security

At the base of our infrastructure lies a myriad of information security protocols to ensure data integrity and network security of the Saint Leo community. The Department of Information Technology provides a high level of industry products, services, and practices with the latest in firewall security, network segmentation, authentication, and provisioning services. Our security also expands to social engineering and end-user training on the best ways to secure business and personal data.

Server and Network Infrastructure

The infrastructure team is responsible for the system design, management, and maintenance of the university's physical and virtual environments. This team is also responsible for networking and telecommunications services upon which the university network and its users depend. This includes both the wired and wireless network and Internet access via a backbone network. This group is also responsible for a wide variety of core campus IT services including the cabling infrastructure underlying data services, telecommunications, engineering, and construction.

Strategy and Governance

We provide industry practice efforts to perform checks and balances to ensure the proper intake, design, and delivery of IT services to the Saint Leo community. Key functional areas include project management, IT governance and process management, demand management, supplier governance, and IT finance and budget monitoring.

Client Technology Services (CTS)

Phone: (352) 588-8888
Email: https://helpdesk.saintleo.edu

Office Appointment Hours

  • Monday - Friday: 8:00 am - 5:00 pm EST
  • Saturday - Sunday: Closed

Location: South of Saint Edward Hall and West of Campus Security
View Campus Map

D2L Support

For internal D2L classroom support such as help with assignments not loading contact their 24 hour a day, 7 days a week support line at:

Phone: (866) 928-2439 (D2L)

For issues logging into courses contact Saint Leo University's Department of IT Help Desk at:

Phone: (352) 588-8888 (LEO Helpdesk)

* For textbook support email at: student.textbooks@saintleo.edu

Compliant Device Requirements

Saint Leo University is committed to ensuring that all students have access to technology to support their educational pursuits. While the University maintains severalcomputer laboratory facilities with full academic software, hardware, and printing capabilities, we recognize students utilize personal devices. Below are the minimum configurations for a device to meet compliance requirements for use on the university network. If your laptop does not meet compliant requirements, the Department of Information Technologyoffers a rental program to students who qualify, to learn more, please see the Laptop Rental Program information below.

Minimum Laptop Configuration for Personal Laptops

  • Recommended Minimum Configuration for Personal Computers or Laptops
    • Dual Core or higher processor
    • 8 GB of RAM or higher
    • 256 GB of hard drive disc space or higher
    • Wi-Fi Enabled
    • Ethernet network por

Software

  • - Windows 10 or higher or Mac OSX version 10.8.5 Mountain Lion
    - Office 365 (students are eligible to have a free Office 365 Account) this includes
    - Word, Excel, PowerPoint, OneDrive with 1TB of cloud storage and Access*.
    - Adobe PDF 9,0
  • - *Access is only available to be installed on Window based computers.

Browser

  • • Latest version of Chrome, Firefox, or Safari
    • Alternate web browser in addition to Internet Explorer such as Firefox
    **Chromebooks and Netbooks are not compatible with online classes**

Please note that there may be software components accompanying textbook materials
that are not MAC compatible. Students may experience problems using these tools as a
result. Saint Leo University cannot be held responsible for students experiencing
difficulty with software components that are not MAC compatible.

Laptop Rental Program

Saint Leo University is committed to ensuring that all students have access to technology to support their educational pursuits. University Campus students including transfer students, Part-Time students, and commuters, may be eligible for the Department of Information Technology Laptop Rental Program.

Requirements:

  • Must be enrolled in a Saint Leo University Program at our main campus
  • Must be enrolled at least Part-Time

Availability for Rental Laptops is on a first-come, first-served basis. All available laptops meet the Saint Leo University Compliant Device Requirementsabove.

There will be a $100 fee per semester (Fall, Spring, and Summer) charged to your student account once the laptop rental agreement is completed in person at our home campus location. To inquire about the Laptop Rental Program, please contact the Department of Information Technology for availability.

Information Technology Maintenance Windows and Calendar

The Department of Information Technology performs regularly scheduled maintenance to maintain university infrastructure, applications, and services. University IT Infrastructure and Application Maintenance Windows are scheduled each Tuesday (except Blackout Dates from 7 p.m. to 12 a.m.).

Unplanned Maintenance may also be necessary if a system or service is failing or failed. Unplanned Maintenance will be performed as required.

When Scheduled/Unplanned Maintenance requires downtime, information will be provided through university email.

View the Department of Information Technology's Maintenance Calendar.
View a PDF version of the Department of Information Technology's Maintenance Calendar.

View Department Calendar

Technical Policies

The Department of Information Technology, in cooperation with other Saint Leo University offices, maintains policies on the use of technology resources that reflect University community standards and local, state, and federal laws.

Questions concerning such policies can be directed to the Department of Information Technologyat support@saintleo.edu,or by calling (352) 588-8888.

Password Policy

Acceptable Use Policy

Client Computer Security Policy

The National Security Agency and the Department of Homeland Security have designated Saint Leo University as a National Center of Academic Excellence in Cyber Defense Education (CAE-CDE) through 2025.

Department of Information Technology | Saint Leo University (1)

Okta User Information

What is Okta?

Okta is a single, integrated platform that offers secure access to enterprise applications and information. We connect any person, via a device, in any context, to the technologies they need to do their most significant work at Saint Leo University.

Which browsers does Okta work on?

Okta is easily accessible by using the following browsers: Internet Explorer, Firefox, Safari and Chrome.

Who do I contact in the event that there is a technical issue?

Contact the IT Help Desk at (352) 588-8888.

Where do I log in to get to Okta?

To log into Okta, go to https://saintleo.okta.com/.

How do I use Okta?

You can watch this short video to assist you with your initial log in and account creation.

What is my username and password for Okta?

Okta will use the same format our community uses to log into the portal.

User ID (firstname.lastname) and your portal password.

Why do I need to set up a secondary email?

Secondary emails (Gmail, msn, yahoo, etc.) are necessary if you forget your password. If your account is locked out, or you are not able to recall your password, you will not be able to retrieve your “reset password” link provided in your Saint Leo email. The reset link will also be sent to your secondary email. Allowing you to reset your password and then access Saint Leo’s network and your applications.

How do I change my security image?

To change your security image, login to Okta on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Go to the Security Image section and select Edit. Select a new security image and click Save.

How can I change the order in which my apps appear?

To change the order of your apps, “click and hold” on an app icon, then drag and drop the app to the location you would like it to be displayed.

How do I move an app from one tab to another?

To move an app from one tab to another, click and hold on the app icon, then drag and drop your app to the new tab.

How do I search an app if I can't remember which tab I put it on?

At the top of your dashboard, you can find apps in the "Launch App" search bar. If you can't remember which tab your app is on, go to the Launch App search, type in the name of your app and select the name to open it.

How do I change my Okta password?

To change your Okta password, login tohttps://saintleo.okta.com/on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Reminder: Your Okta password it the same as your Saint Leo network password. Changing your password in Okta also changes your Saint Leo network password.

Go to the Change Password section, and select Edit. Enter Current Password, followed by your new Password. Continue to “Change Password” and click Save.

How can I change my Forgotten Password question?

To change your forgotten password question, login tohttps://saintleo.okta.com/on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Go to the Forgotten Password question section, and select Edit. Choose a new question, enter your answer and click Save.

How can I change my secondary email address information?

To change your secondary email address information, login to https:/login.saintleo.eduon a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.

Go to the Personal Information section and select and select Edit. Enter the new secondary email address and click Save.

What do I do if I am locked out?

If you cannot log into Okta, click the 'Forgot Password' link on the Okta login screen to reset your password or contact the IT Help Desk at 8888.

Department of Information Technology | Saint Leo University (2024)

FAQs

What is the phone number for St Leo IT department? ›

Technical Policies

Questions concerning such policies can be directed to the Department of Information Technology at support@saintleo.edu, or by calling (352) 588-8888.

Is a degree from Saint Leo University respected? ›

Yes, a degree from Saint Leo University is respected as it is one of the nation's top-ranked institutions that provide high-quality Catholic education.

What majors is Saint Leo University known for? ›

Top Ranked Majors
  • Business. 279 Graduates.
  • Criminal Justice and Safety Studies. 259 Graduates.
  • Psychology. 186 Graduates.
  • Liberal Arts and Humanities. 177 Graduates.
  • Elementary Education. 68 Graduates.
  • Accounting. 64 Graduates.
  • Computer and Information Systems Security. 59 Graduates.
  • Healthcare Management. 52 Graduates.

Is St Leo University hard to get into? ›

The acceptance rate at Saint Leo University is 80.1%.

For every 100 applicants, 80 are admitted. This means the school is lightly selective. The school will have their expected requirements for GPA and SAT/ACT scores.

How do I contact St Leo University? ›

You can contact us at (352) 588-8283 or (800) 334-5532, or email us at admissions@saintleo.edu.

What is St Leo University ranked? ›

Saint Leo University Rankings

Saint Leo University is ranked #390 out of 439 National Universities. Schools are ranked according to their performance across a set of widely accepted indicators of excellence.

What famous people went to St Leo University? ›

List of Saint Leo University alumni
AlumniNotability
Ed NarainFormer representative, Florida House of Representatives
J.P. RicciardiSpecial assistant to the general manager, New York Mets
Brian SabeanExecutive vice president of baseball operations, San Francisco Giants
Erika ShieldsChief of police, Atlanta Police Department
13 more rows

How religious is Saint Leo University? ›

Saint Leo University is a community rooted in the Catholic faith and in the spirit of our Benedictine founders. As a Catholic institution of higher learning, Saint Leo University supports what Ex Corde Ecclesiae terms the four essential characteristics of a Catholic University: Christian inspiration.

Is Saint Leo University expensive? ›

At Saint Leo University, the total cost is $46,602. The net price is the average cost of the university after aid and scholarship funds are discounted from the total cost, which comes in at $25,254 for the average student receiving need-based aid.

How far is St. Leo University from the beach? ›

Yes, the driving distance between Saint Leo University to St. Pete Beach is 65 miles. It takes approximately 1h 14m to drive from Saint Leo University to St. Pete Beach.

What is the gender ratio at St Leo University? ›

Saint Leo University has a total undergraduate enrollment of 2,336 (fall 2022), with a gender distribution of 40% male students and 60% female students.

What is the crime rate at St Leo University? ›

St. Leo University Overall Crime Stats
CategoryNumber of IncidentsMax Number of Incidents per 1000 students (at any school)
Arrests for Major Crimes64,000.00
Arrests for Possession01,352.94
Violence Against Women41,000.00
Disciplinary Actions2104,574.85

Is Saint Leo University nationally accredited? ›

With this change in status, Saint Leo University remains accredited by the Southern Association of Colleges and Schools Commission on Colleges. The university is working on plans to address all areas of concern in time for its next accreditation review in December 2024.

Can you live off campus at Saint Leo University? ›

All full-time University Campus students are required to live on campus. Exceptions are allowed for those students living and commuting from home, married students, veterans, non-traditional students, or senior students who have earned more than 90 credit hours.

What is the phone number for LA Tech HelpDesk? ›

If you have issues, contact the Louisiana Tech Help Desk at 318.257. 5300.

How can I contact the ICT HelpDesk NMSU? ›

Please contact the Help Desk at (575) 646-1840 or email Help Desk for assistance. Q: Need help with your computer equipment?

What is the phone number for LA Tech RA? ›

If you have any questions, please contact the Department of Residential Life at 318.257. 4917 or at housing@latech.edu.

How do I contact Liberty University IT HelpDesk? ›

Note: To obtain your PIN, please call the HelpDesk at (866) 447-2869 to speak with a technician.

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